Features · Member app

Your own app.
Your name on every screen.

Your practice gets its own iOS and Android app and a web portal, published under your own developer accounts. Members book visits, request refills, read their chart, and message the right person on your team, without calling the front desk.

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9:41

Northside Family Medicine

Open 8–5 · Replies within 2 hours

N

  • Refill · Lisinopril 10 mg

    With Dr. Chen

    We confirmed the medication and Northside Pharmacy. Dr. Chen's queue owns the next step.

    Reply by 10:00 AM

  • Schedule · Annual visit

    Confirmed

    Thursday, Oct 2 at 9:00 AM with Dr. Chen. Added to your calendar.

    Yesterday

  • Billing · Update card on file

    Held until 8:00 AM

    Received after hours. Your membership stays active. We will pick this up when the office opens.

    9:41 PM

Ask your care team… ↑
Illustration of a practice-branded member app with three requests in different states.

The app

Five tabs cover the routine.

Members open the app to get one thing done. Each tab holds one kind of thing.

  1. 01

    Home

    A greeting, then shortcuts to message you, book a visit, request a refill, or pay a bill. Below that, the next visit and what needs attention: unread conversations, a balance due, a visit to confirm, to-dos from the care team, and refills in review.

  2. 02

    Visits

    Upcoming and past visits. Members book, reschedule, or cancel the visit types you open to them, in person, by video, by phone, or at home.

  3. 03

    Messages

    Every conversation, by topic, with its status and the person on your team who owns it.

  4. 04

    Health

    Their chart, their allergies, and their records: to-dos from the care team, documents you have released, and medication guides.

  5. 05

    Account

    Profile, billing and membership, notification settings, and how to reach you: phone, email, address, and website.

Messages

Every request has an owner and a time.

Members pick a topic when they write: a refill, a visit, a billing question. Each topic has its own owner on your team and its own response window, so a billing question never lands in a clinical thread.

Every request shows who owns it, when to expect a reply, and what happened. Members attach photos or PDFs, up to five per message, and can react with a thumbs-up instead of writing a reply that needs a reply. Forms you send arrive in the same thread.

Messages go to people. Patient chat is a separate, optional assistant: it tells members it is AI, and it never sends anything to your team for them.

Refill · Lisinopril 10 mg

With Dr. Chen

  1. Request received

    Medication confirmed from your list. Northside Pharmacy on file.

  2. Sent to the clinical team

    Dr. Chen's queue owns the next step.

  3. Clinician decision

    You will see an update here when the chart changes. Expected by 10:00 AM.

Their chart

Their chart, without a phone call.

Medications
The current list, with refill requests from the same screen. Members pick the medication and confirm the pharmacy. Approval stays with the clinician.
Allergies
Allergies and drug intolerances, shown on the Health tab.
Conditions
The problems on their chart, as your chart records them.
Lab results
Results with flags, so the ones worth a question stand out.
Vitals and trends
Recent readings, and how they have changed over time.
Immunizations
What they have had and when, without calling to ask.
Visit notes you share
Only the notes you choose to share. Scribe notes are for the care team and never appear.
To-dos from the care team
Assign a to-do and the member checks it off in the app. You see when it is done.
Documents you release
Release a specific version to a member and revoke it later. They can start a conversation about it with your team.

Medication guides

A guide for each prescription, reviewed by a clinician.

A clinician picks the official label for a prescription, adds their own context, and gets a plain-language draft in English or Spanish at the reading level they choose. They edit it and publish it. Members only ever see what a clinician approved.

The guide sits next to the medication in the member's app, with the clinician's name and the date they approved it, and each section names the label it came from. The member's directions are shown exactly as prescribed, never reworded.

If the prescription changes, the old guide is hidden. A new one appears only after a clinician reviews it against the current prescription.

‹ Medications

Lisinopril 10 mg tablet

Active · Northside Pharmacy

Guide
Reviewed by Dr. Chen · Sep 24

Your prescription instructions

Take 1 tablet by mouth once daily.

Shown exactly as prescribed.

What this medicine is for

Dr. Chen prescribed lisinopril to lower your blood pressure.

What to expect

Some people get a dry cough. Tell your care team if it does not go away.

When to call your care team

Swelling of your face, lips, or tongue. If it is hard to breathe, call 911.

Source: DailyMed label · lisinopril tablets

If the prescription changes

This guide is hidden until a new one is reviewed.

English Plain language
Illustration of a member's app showing a plain-language guide for lisinopril 10 mg, with the prescription directions shown exactly as written and a note that Dr. Chen reviewed it, beside a card explaining the guide is hidden if the prescription changes.

Published as yours

Your developer accounts. Your name. Your domain.

Each practice gets a separate app in the App Store and Google Play, published under your own Apple and Google developer accounts, with your name, icon, and listing. Your owner authorizes our publishing access and can revoke it. Signing keys are encrypted and never shown.

Members who prefer a browser use your web portal on your domain, with the same requests, appointments, chart, forms, and membership. Copy, colors, and enabled features ship as configuration, so most changes reach members without a store resubmission.

Push notifications arrive from your app and name your practice. Email arrives under your practice's name. Practice Portal does not appear.

members.northstarfm.com
N Northstar Family Medicine
  • Requests
  • Appointments
  • Chart
  • Membership

Good morning, Sarah

3 requests · all owned

Schedule · Annual visit Confirmed
Refill · Lisinopril 10 mg With Dr. Chen
Billing · Membership renewal Done
N

Northstar Care

Refill · Lisinopril

With Dr. Chen

Annual visit

Thu, Oct 2 · 9:00 AM

Ask your care team…
Illustration of one practice's branded web portal and mobile app in its own colors and name.

The details

Small things members notice.

Household access
Parents and caregivers manage dependents from one account. Each access grant is explicit, scoped, and revocable.
Biometric unlock
Face ID or fingerprint opens your app on their phone.
Sessions per device
Each phone holds its own session, and any one of them can be revoked.
Billing and membership
Members see their membership, benefits, and invoices, pay by card or US bank account, and turn on autopay.
Forms and intake
Registration, history, and consent packets arrive as a card in the thread. Members can save their answers and come back to finish.
Notifications without detail
Push and email say something is waiting and bring the member back to the app. The message itself stays inside.
Features you switch on
You turn member features on and off yourself. The app shows only what you have switched on.
Easy to reach you
The Account tab carries your phone, email, address, and website, one tap away.
Video visits
The member taps Join and built-in video visits open right in the app. Visits a clinician hosts on their own Zoom open in Zoom.

More of Practice Portal

Early access

Opening to a limited number of practices.

Tell us about yours and we will be in touch as your spot comes up.

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